Return Policy

Welcome to The Curly Girl's World! We're committed to ensuring you adore every piece you find with us. However, we understand that sometimes an item might not be what you expected. If that's the case, here's how you can make a return.

Eligibility for Returns

  • Items must be returned within 30 days of receipt.

  • Products should be in their original condition, unused, and with all tags still attached.

  • Sale items, unless faulty, cannot be returned.

  • Customized or personalized items are final sale and cannot be returned.

Return Process

  1. Initiate a Return: Contact our customer service at support@thecurlygirlsworld.no to start your return process. Please include your order number and the reason for the return.
  2. Return Authorization: We'll review your request and, if approved, provide you with a return authorization and instructions for sending back your item.
  3. Packing and Sending: Pack the item securely, ideally in its original packaging. Include any forms we've provided and a copy of the packing slip.
  4. Shipping: We recommend using a trackable shipping service or purchasing shipping insurance. The Curly Girl's World is not responsible for items lost or damaged in transit.

Refunds Once we receive and inspect your returned item, we'll send you an email to confirm receipt and the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Exchanges We only replace items if they are defective or damaged. If you need an exchange for the same item, send us an email at support@thecurlygirlsworld.no.

Return Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Original shipping fees are non-refundable.

Contact Us If you have any questions about your return, please reach out to us at support@thecurlygirlsworld.no. We're here to help!

Note: This policy is subject to changes, and the most current version will always be available on our website.