Terms and Conditions

These terms apply to all sales from thecurlygirlsworld.com

The purchase terms, your order, and the order confirmation together constitute the agreement between you, the customer, and The Curly Girls World.

This purchase is governed by the below standard sales conditions for consumer purchases of goods over the Internet. Consumer purchases over the internet are mainly regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Cancellation Act and the E-commerce Act, and these laws give the consumer inalienable rights. The laws are available at www.lovdata.no. The terms of this agreement are not to be understood as any limitation of the statutory rights, but set out the parties' most important rights and obligations for the trade.

The terms and conditions of sale have been prepared and recommended by the Norwegian Consumer Protection Authority.

1. The Agreement

The agreement consists of these terms and conditions of sale, information provided in the ordering solution and any separately agreed terms. In the event of any conflict between the information, what is separately agreed between the parties takes precedence, as long as it does not conflict with mandatory legislation.

The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between traders and consumers.

2. The Parties

The seller is The Curly Girl's World, Singsås Station, 7387 Singsås, Norway, support@thecurlygirlsworld.com, +4792425799, 820367332, and is hereinafter referred to as the seller/seller.

The buyer is the consumer who makes the order, and is referred to in the following as the buyer/buyer.

3. Price

The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.

Shipping costs are calculated based on the size, weight, and destination of your order. You will see the final shipping cost at checkout.

For orders over a certain value, we are pleased to offer free standard shipping. Check our website for current thresholds and eligibility.

3a. Customs and Import Duties

For international deliveries, your order may be subject to customs duties or import fees. These charges are the recipient's responsibility and vary by country.

3b. Conclusion of agreement

The agreement is binding for both parties when the buyer has sent his order to the seller.

The agreement is nevertheless not binding if there has been a typing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer's order, and the other party realized or should have realized that there was such an error.

3c. The Payment

The seller can demand payment for the item from the time it is sent from the seller to the buyer.

If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent.

When paying by invoice, the invoice is issued to the buyer when the goods are dispatched. The payment deadline appears on the invoice and is a minimum of 14 days from receipt.

Buyers under the age of 18 cannot pay with a subsequent invoice.

4. Delivery

Delivery has taken place when the buyer, or his representative, has taken over the item.

The goods must be delivered to the buyer unless otherwise separately agreed between the parties.

Orders are typically processed within 1-2 business days.

Customized or made-to-order items may require longer processing times, which will be noted on the product page.

Domestic Orders: Allow 3-5 business days for delivery.
International Orders: Delivery times vary by destination. Expect between 5-15 business days.

We partner with reputable courier services to ensure your order arrives safely and on time. You will receive a tracking number once your order has been dispatched.

Your items will be carefully packed to ensure they arrive in perfect condition, and we strive to use eco-friendly packaging whenever possible.

If a delivery attempt fails, the courier will leave a notice with further instructions. It is important to follow up promptly to reschedule delivery or collect the package.

4a. The Risk of the Goods

The risk for the goods passes to the buyer when they, or the buyer's representative, has had the goods delivered in accordance with the above statements regarding delivery.

5. Right of withdrawl

Unless the agreement is exempt from the right of cancellation, the buyer can cancel the purchase of the goods in accordance with the Right of Cancellation Act.

The buyer must notify the seller of using the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, holiday or bank holiday, the deadline is extended to the nearest working day.

The withdrawal period is deemed to have been met if notification is sent before the end of the period. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).

The cancellation period starts to run:

When purchasing individual items, the cancellation period will run from the day after the item(s) have been received.
If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.

The cancellation period is extended to 12 months after the end of the original period if the seller does not inform before the conclusion of the agreement that there is a right of cancellation and a standardized cancellation form. The same applies in the event of a lack of information on terms, deadlines and procedures for exercising the right of withdrawal. If the trader makes sure to provide the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.

When using the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of use of the right of withdrawal being given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer must cover the return costs. The seller cannot set a fee for the buyer's use of the right of withdrawal.

The buyer can try or test the goods in a reasonable way to determine the nature, characteristics and function of the goods, without the right of withdrawal being lost. If the examination or testing of the goods goes beyond what is reasonable and necessary, the buyer may be held liable for any reduced value of the goods.

The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from the seller receiving notification of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he/she has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been sent back.

6. Returns

Return shipping costs are the customer's responsibility unless the item is defective or incorrect. Original shipping fees are non-refundable.

Eligibility for Returns:

Items must be returned within 30 days of receipt.
Products must be in their original condition, unused, with all tags attached.
Sale items cannot be returned unless they are defective.
Customized or personalized items are final sale and cannot be returned.

Return Process:

Contact our customer service at support@thecurlygirlsworld.no to initiate the return process. Please provide your order number and the reason for the return.
We will review your request and, if approved, issue a return authorization and instructions for sending the item back.
Securely pack the item, ideally in the original packaging. Include any forms we provided and a copy of the packing slip.

Note: We recommend using a traceable shipping service or purchasing insurance. The Curly Girls World is not responsible for items lost or damaged during return transit.

7. Delay and non-delivery - the buyer's rights and deadline for reporting claims

If the seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act , withhold the purchase price , demand fulfillment , terminate the agreement and/or demand compensation from the seller.

In the case of claims for default powers, the notification should be in writing (for example e-mail) for reasons of evidence.

7a. Fulfillment

The buyer can maintain the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment will cause such a great inconvenience or cost to the seller that it is significantly out of proportion to the buyer's interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can still demand fulfillment.

The buyer loses his right to demand fulfillment if he or she waits an unreasonably long time to make the claim.

7b. Elevation

If the seller does not deliver the goods at the time of delivery, the buyer must call on the seller to deliver within a reasonable additional deadline for fulfillment. If the seller does not deliver the goods within the additional deadline, the buyer can cancel the purchase.

However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has notified the seller that the time of delivery is decisive.

If the item is delivered after the additional deadline set by the consumer or after the time of delivery which was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.

7c. Replacement

The buyer can claim compensation for a slight loss as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.

8. Defects in the goods - the buyer's rights and deadline for complaints

If there is a defect in the goods, the buyer must notify the seller within a reasonable time after it was discovered or should have been discovered that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.

If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, chapter 6, depending on the circumstances, withhold the purchase price , choose between rectification and redelivery , demand a price reduction , demand the contract terminated and/or demand compensation from the seller.

Complaints to the seller should be made in writing.

8a. Correction or redelivery

The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.

8b. Price reduction

The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in defective and contractual condition. If there are special reasons for this, the price reduction can instead be set equal to the significance of the defect for the buyer.

8c. Elevation

If the item has not been corrected or re-delivered, the buyer can also cancel the purchase if the defect is not insignificant.

9. The seller's rights in the event of the buyer's default

If the buyer does not pay or fulfill the other obligations according to the agreement or the law, and this is not due to the seller or conditions on the seller's side, the seller may, in accordance with the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances , withhold the goods , demand fulfillment of the agreement, demand the agreement be canceled as well as claim compensation from the buyer. Depending on the circumstances, the seller will also be able to demand interest in the event of late payment, debt collection fees and a reasonable fee for undelivered goods .

9a. Fulfillment

The seller can maintain the purchase and demand that the buyer pays the purchase price. If the goods are not delivered, the seller loses his right if he waits an unreasonably long time to make the claim.

9b. Elevation

The seller can terminate the agreement if there is a significant payment default or other significant default on the part of the buyer. The seller cannot withdraw if the entire purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer does not pay within this deadline, the seller can cancel the purchase.

9c. Interest in case of late payment/collection fee

If the buyer does not pay the purchase price in accordance with the agreement, the seller can claim interest on the purchase price in accordance with the Late Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to debt collection. The buyer can then be held liable for fees according to the Debt Collection Act.

9d. Fee for uncollected, non-prepaid goods

If the buyer fails to collect unpaid goods, the seller can charge the buyer a fee. The fee shall at most cover the seller's actual expenditure for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.

10. Warranty

A warranty given by the seller or manufacturer gives the buyer rights in addition to those the buyer already has under non-derogable legislation. A guarantee thus implies no restrictions on the buyer's right to complaint and claim in the event of delay or defects according to points 7 and 8.

11. Personal Data

The Curly Girls World is responsible for processing your personal data in accordance with applicable laws.

Our services are not intended for minors, and we do not knowingly collect information from children.

We collect personal data through our partnerships with payment solutions like Stripe, Klarna, PayPal, Apple Pay, and Vipps. We only store the necessary information to complete your order.

When you create a customer account, we collect detailed information such as name, address, and purchase history.

11a. Purpose

We process your personal data to deliver ordered products, manage payments, communicate with you, and improve your customer experience.

Your personal data is retained only as long as necessary for the purposes for which it was collected.

11b. Sharing

We share your personal data only when required or permitted by law. This may include third parties who assist us with delivery or payment processing. We ensure all third parties protect your information securely.

We take all necessary measures to protect your personal data against unauthorized access, alteration, or destruction.

11c. Use of Cookies

We use cookies on our website to enhance your user experience. You can change your browser settings at any time to refuse cookies.

11d. Rights

You have the right to access, correct, or delete your personal data. You also have the right to object to and request restricted processing of your information.

You may lodge a complaint with the supervisory authority if you believe we are not processing your personal data properly.

We are active on social media platforms like Facebook and Instagram and are only responsible for the information we publish ourselves.

For questions about privacy, contact us at support@thecurlygirlsworld.no.

12. Conflict resolution

Complaints must be addressed to the seller within a reasonable time, cf. points 7 and 8. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Norwegian Consumer Protection Authority for mediation. Forbrukertilsynet is available on phone 23 400 600 or www.forbrukertilsynet.no .

The European Commission's complaints portal can also be used if you wish to lodge a complaint. It is particularly relevant if you are a consumer living in another EU country. The complaint is submitted here: http://ec.europa.eu/odr .

13. Company Information

Company Name: The Curly Girls World
Organization Number: 820367332
Business Address: Singsås Station, 7387 Singsås, Norway
Email: support@thecurlygirlsworld.com